| NEEDS ASSESSMENT |
NEEDS ASSESSMENT |
| IF THE BUYER IS A CLIENT |
IF THE BUYER IS A CUSTOMER |
*Pay full attention to the buyer's needs *Tell the buyer all that you learn about sellers *Keep information about the buyer confidential *Focus on expanding the range of choices to satisfy the buyer's needs |
*Maintain loyalty to the seller's needs *Tell seller all that you learn about the buyers *Keep informationabout the seller confidential *Focus on the seller-client's property |
| PROPERTY SELECTION |
PROPERTY SELECTION |
| IF THE BUYER IS A CLIENT |
IF THE BUYER IS A CUSTOMER |
*Find the best property for the buyer-client *Promote the buyer's search *First opportunity to view new listings *All properties are available and viewable; the sale price is negotiable |
*Get the best offer for the seller-client *Limit properties to listed properties only *View new listings after buyer-clients *Show only properties listed within buyer's affordable range |
| VIEWING PROPERTIES |
VIEWING PROPERTIES |
| IF THE BUYER IS A CLIENT |
IF THE BUYER IS A CUSTOMER |
*Okay to give advice with facts *Educate the buyer *Okay to compare competing properties |
*Just material facts *Protect the seller *Cannot help the buyer compare competing properties |
|
NEGOTIATING THE PURCHASE |
AND SALES AGREEMENT |
| IF THE BUYER IS A CLIENT |
IF THE BUYER IS A CUSTOMER |
*Give advice with facts *Negotiate on behalf of buyer'client *Strengthen the buyer-client's negotiating position *Share all information about seller *Provide price conseling *Negotiate approved purchase agreement to safeguard buyer-clients *Suggest financing alternatives that may be in buyer-client's best interests *Continue services to buyer-client during negotiations |
*Disclose only material facts *Negotiation on behalf of seller-client *Strengthen the seller-client's negotiating position *Share all information about buyer *Volunteer a SMA for the buyer only if it supports the seller-client's listing price *Negotiate approved purchase agreement protective clauses to safeguard the seller-client *Suggest buyer financing alternatives that benefit the seller interest *Continue services to seller-client during negotiations |
| FOLLOW THROUGH AFTER |
THE PURCHASE AGREEMENT |
| IF THE BUYER IS A CLIENT |
IF THE BUYER IS A CUSTOMER |
*Attempt to solve problems to the buyer-client's advantage and satisfaction |
*Attempt to solve problems to the seller-client's advantage and satisfaction |